1. Introduction
SKÅNE HOST ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Username, email address, password (hashed)
- Billing Information: Payment method details (processed by third-party providers)
- Support Communications: Messages and attachments sent to support
- Server Data: Game server configurations and files you upload
2.2 Information Collected Automatically
- Usage Data: Server resource usage, login times, feature usage
- Device Information: IP address, browser type, operating system
- Cookies: Session cookies for authentication (see Cookie Policy)
- Logs: Server access logs, error logs, security logs
3. How We Use Your Information
- Provide and maintain our Services
- Process payments and send billing notifications
- Respond to support requests
- Send service updates and security alerts
- Detect and prevent fraud or abuse
- Comply with legal obligations
- Improve our Services
4. Data Sharing
We do NOT sell your personal data. We may share data with:
- Payment Processors: To process transactions (Stripe, PayPal)
- Infrastructure Providers: To provide hosting services
- Legal Authorities: When required by law or to protect rights
5. Data Retention
- Account data: Retained while account is active + 90 days after deletion request
- Server data: Deleted 7 days after service termination
- Support tickets: Retained for 2 years
- Logs: Retained for 90 days
- Billing records: Retained for 7 years (legal requirement)
6. Data Security
We implement industry-standard security measures:
- Encryption in transit (TLS 1.3) and at rest
- Password hashing (PBKDF2-SHA256)
- DDoS protection
- Regular security audits
- Access controls and monitoring
7. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data
- Portability: Receive your data in a portable format
- Restriction: Limit how we use your data
- Objection: Object to certain processing
To exercise these rights, contact privacy@skanehost.com
8. Cookies
We use essential cookies for:
- Session authentication
- Security (CSRF protection)
- User preferences
We do NOT use tracking cookies or third-party analytics by default.
9. International Transfers
Your data is primarily stored in Sweden (EU). If transferred outside the EU, we ensure adequate protection through Standard Contractual Clauses.
10. Children's Privacy
Our Services are not intended for users under 16. We do not knowingly collect data from children.
11. Changes to This Policy
We will notify you of significant changes via email or dashboard notification.
12. Contact Us
Data Controller: SKÅNE HOST AB
Address: Malmö, Sweden
Email: privacy@skanehost.com
Last updated: February 1, 2026